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Our Mission
To enhance the morale and welfare of the military community, thus contributing to the operational readiness and effectiveness of the Canadian Forces.
Personnel Family Support Services
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PFSS Core Characteristics Team player |
With over 6,000 Non-Public Funds (NPF) staff on bases, wings, units, and at headquarters in Ottawa, PFSS operates with a fundamental principle in mind: the customer comes first. In partnership with bases, wings, and units, we ensure that our customers, the CF Regular and Reserve Force members, retired and former CF members, military families, Department of National Defence employees, NPF employees, and RCMP personnel, receive the morale and welfare programs, services, and activities they deserve.
Operating Divisions
PFSS delivers morale and welfare programs, services and activities through three operating divisions - CANEX, SISIP Financial Services, and Personnel Support Programs.
Canadian Forces Exchange System (CANEX)
Canadian Forces Exchange System (CANEX)
- ExpressMarts
- Grocery Stores
- Retail Stores
- Food Services
- Concessions
- Online shopping (WYN)
- No Interest Credit Plan
- "Club XTra" Customer Loyalty Program
- Home and Auto Group Insurance
- Home Heating Oil Program
- Life and Disability Insurance
- Financial Planning
- Financial Counselling
- Personal Financial Management Education
- CF Personnel Assistance Fund (CFPAF)
- Military Family Services
- Family Information Line
- National and International Sports
- Physical Fitness
- Human Performance Research and Development
- Recreation
- Health Promotion
- Deployed Operations
- Deployment Support
- Mess Management
- Corporate Sponsorship Development
- National Advertising Sales





